Privacy Policy

Who we are

Help My Parents Vero Beach (“we”) is a local service and starting point for families caring for aging parents in the Vero Beach, Florida area. We are operated by Web Ventures. You can reach us at (772) 280-4566.

What we collect

Information you send us. When you use our questionnaire or any form on this site, we collect what you type: your name, phone number, email address, where you live, where your parents live (town and neighborhood), the kind of help you’re looking for, how soon you need it, and anything you write in the message box.
Basic website analytics. Like most websites, we use analytics tools (including Google Analytics and Cloudflare) that record general usage information such as pages visited, approximate location, device type, and which links get clicked. This helps us understand what families are looking for. It does not identify you personally to us on its own.

How we use it

To respond to your request and follow up with you about it.
To point you toward local service providers that fit what your family needs.
To run and improve this website and understand which topics families need help with.

When we share it — please read this part

When you ask us to help connect you with providers, we may share the details of your request — your name, contact information, town, and what help you need — with local service providers who can help, so they can contact you about your request. Our forms state this before you submit, and submitting a request with the consent box checked is your permission for that sharing.

Some providers pay us a referral or lead fee when we connect them with a family. That is how this free-for-families service is supported. It does not change what you pay a provider; your arrangement is always directly with them.

We do not sell your information to data brokers or mailing lists, and we do not share it for advertising or marketing unrelated to your request. We may share information if required by law, or with the service companies that run our website and request system on our behalf, only as needed for them to do that work.

About the providers we may point you to

Providers we may share your request with are independent local businesses. A referral is not an endorsement, and we do not guarantee any provider’s work, licensing, or availability. Please check reviews, licenses, and references before hiring anyone — our guides can help you ask the right questions.

Your choices

You can ask us at any time what information we hold about you, to correct it, or to delete it. Call us at (772) 280-4566 or send a note through the contact form on our home page and we’ll take care of it. If a provider we shared your request with contacts you and you want it to stop, tell them — and tell us, so we don’t send them your information again.

Emergencies

This website is for planning and ongoing support, not emergencies. If your parent needs urgent medical help, call 911.

Changes to this policy

If we change how we handle information in a meaningful way, we’ll update this page and its effective date. The version on this page is the one that applies.